FAQ

Frequently Asked Questions

Everything you need to know before your visit — services, appointments, pricing, products, and more.

Appointments & Walk-Ins

Do you accept walk-ins or do I need an appointment?

We welcome both walk-ins and appointments. Walk-ins are always welcome based on availability, but booking ahead guarantees your preferred time slot — especially on weekends. You can book online or call your nearest location directly.

How early should I arrive for my appointment?

We recommend arriving 5–10 minutes before your scheduled appointment. This gives us time to get you settled and ensures your full service time is uninterrupted.

Do you offer group or party bookings?

Yes! We love hosting bridal parties, birthday groups, and special occasion gatherings. Please call your preferred location in advance so we can accommodate your group comfortably.

What is your cancellation policy?

We ask for at least 24 hours notice for cancellations or rescheduling. This allows us to offer your slot to other clients. Please call your location directly to reschedule.

Nail Services

What's the difference between gel and dipping powder nails?

Gel nails are cured under an LED lamp and sit on your natural nail. Dipping powder (SNS) involves applying a base coat and dipping each nail into colored powder — no UV light needed. Dipping powder is generally durable, odor-free, and lightweight. Both last 2–4 weeks.

How long does a gel manicure last?

A gel manicure typically lasts 2–3 weeks with proper care. To extend its life, keep your hands moisturized, avoid using your nails as tools, and wear gloves when cleaning.

What is hybrid gel (builder gel)?

Hybrid gel, also known as builder gel or BIAB (Builder In A Bottle), is a flexible gel formula applied over the natural nail to add strength and length without acrylic. It is 100% odor-free, lightweight, and natural-looking.

How often do I need a fill-in for acrylic nails?

We recommend acrylic fill-ins every 2–3 weeks as your natural nail grows. A fill-in is also less expensive than a full set and keeps your nails looking fresh.

What nail extension systems do you offer?

We offer four nail extension systems: Acrylic (most durable, ideal for active lifestyles), Hybrid Gel/Builder Gel (lightweight, odor-free, natural-looking), Gel-X (100% soak-off gel extension, no acrylic), and Pink & White (classic French acrylic with non-yellowing formula).

Spa Pedicures

What is included in your pedicure services?

We offer 14 spa pedicure tiers starting from our Classic Pedicure ($41, 30 min) through our All At Once Pedicure ($153, 75 min). All pedicures include nail shaping, cuticle care, and polish. Premium tiers add elements like hot stone massage, collagen mask, sugar scrub, paraffin wax, and aroma options.

What is the All At Once Pedicure?

Our signature All At Once Pedicure ($153, 75 minutes) is our most comprehensive pedicure. It includes an extended massage on feet and legs, hot stone, collagen mask, hot towels, and paraffin wax — truly an all-in-one luxury experience.

How long does a pedicure take?

Pedicure duration depends on the tier: Classic (30 min), Deluxe (35 min), standard spa options (60–65 min), and our signature tiers (70–75 min). Please factor in some additional time for checking in and polish drying.

Eyelash Extensions

What is the difference between Classic, Hybrid, and Volume lashes?

Classic lashes apply one extension per natural lash for a natural enhancement. Hybrid combines classic and volume for a fuller, darker lash line. Volume applies 2–6 lightweight extensions per lash for a dramatic, full look. Full set prices start at $171 (Classic), $196 (Hybrid), and $221 (Volume).

How long do eyelash extensions last?

Eyelash extensions typically last 4–6 weeks before a refill is needed, as they shed with your natural lash cycle. We recommend refills every 2–3 weeks to keep your lashes looking full and fresh.

How do I care for my lash extensions?

Avoid getting lashes wet for 24–48 hours after application. Do not use oil-based products near the eye area, avoid rubbing your eyes, and sleep on your back or side to prevent creasing. Use a lash brush daily to keep them separated.

Products & Salon Care

Can guests book during maternity?

We use quality salon products throughout our salon. During maternity visits, we can discuss product selections and comfort preferences with you when you arrive.

How do you ensure hygiene and sanitation?

We maintain rigorous sanitation standards. All metal tools are professionally sterilized between clients, pedicure bowls are fully sanitized after every use, and we use single-use files, buffers, and liners.

What nail products do you use?

Yes. We carry a range of quality salon polishes and spa products, including vegan-friendly options.

Kids' Services

Do you offer nail services for children?

Yes! Our Kids Menu is designed for children 10 and under. We offer gel manicures ($31), gel pedicures ($36), and gel polish changes on hands or toes ($26 each) in a fun salon environment.

Can kids get gel nails?

Our kids services use gentle, age-appropriate gel polish products and quick appointment timing for younger guests.

Pricing & Payments

Do you charge differently for cash vs card payments?

Yes. Card payments incur a small 3% processing fee. Paying with cash avoids this surcharge. Our listed prices are cash prices — card prices are listed prices + 3%. Our service menu shows both options.

Do you offer gift cards?

Yes! Gift cards are available for purchase at any of our four locations. They make perfect gifts for any occasion — birthdays, holidays, Mother's Day, and more.

Are the listed prices final?

All listed prices are starting prices. Final pricing may vary based on nail length, design complexity, condition of nails, and any add-ons selected. Our technicians will discuss the final price before beginning your service.

Still have questions?

Call your nearest location — our team is happy to help with any specific questions before your visit.